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Copyright © 2019Lynsey Johnstone Art

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Delivery, Timesales, Returns and Privacy

 

 

Delivery Time scales

 

For Original Canvas paintings please allow up to 10 days for mainland UK delivery and approximately 2-4 weeks for delivery to Europe. For the rest of the world, please allow 4-6 weeks.

I'm often much quicker than the timescales I've mentioned above but from time to time I can be away from the studio at shows and it takes me a day or two to catch up with orders.  Either way I'll always let you know.

If you are in a rush for your order, just let me know, I'll do everything possible to help.

 

Returns 

 

I want to make sure you are 100% satisfied with your purchases so I have made the return/exchange system very straightforward.  All paintings are thoroughly inspected before being dispatched to ensure a high level of quality.  Should you have a reason to return your cow, here's the deal:

  • Mail it back within 7 business days from the date of purchase (14 for international customers)

  • Discounted paintings / gifts are not eligible for refund/ exchange

  • Shipping charges are not reimbursed for returned purchases

  • Returned items not received in their original state will be automatically returned to the customer

  • If your painting is damaged during delivery, please send me a photograph

 

Payments

 

Paying for your purchases is simple and safe. All payments are processed using PayPal or offline preferred payment of your choice. Both payment platforms use the strictest internet security available -  I will never see your credit or debit card or bank details!  

You can use an existing PayPal account or email me with offline preferred payment which I must receive within 5 working days and cleared payment before your product will be sent.

 

Privacy Statement 

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.   When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.  Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 

 

 

CONSENT

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.  If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at lynseyjohnstoneart@gmail.com

 

DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 

 

 

SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.  If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

QUESTIONS AND CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact