FAQ
What delivery options are available?
We currently offer the following Royal Mail tracked delivery services for UK orders:
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Royal Mail Tracked 48 – aims to deliver within 48 hours from dispatch
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Royal Mail Tracked 24 – aims to deliver within 24 hours from dispatch
Delivery timescales begin once your order has been dispatched. While these services are not guaranteed, we always do our best to meet delivery expectations, particularly during busy periods.
Will my order arrive in separate packages?
Yes. Items such as wall art, cushions, bags and worktop savers may be posted separately from hand-painted glassware.
This helps ensure all artwork and home décor items arrive safely and in perfect condition.
How do I care for my hand-painted glassware?
To protect the artwork and extend the life of your hand-painted glassware, please follow these care instructions:
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Wash gently using lukewarm soapy water
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Pat dry with a soft cloth
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Do not soak in water for long periods
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Avoid chemicals or abrasive cleaners
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Not dishwasher safe
Proper care will help preserve the painted design and finish.
What happens if the paint comes off my glassware or the glass breaks?
Refunds or replacements are only available for items purchased directly through the Lynsey Johnstone Art website.
If an item has been purchased from a third-party retailer, unfortunately we are unable to offer refunds or replacements.