Returns and Delivery Information
Returns Policy – Lynsey Johnstone Art
At Lynsey Johnstone Art, every piece is created with care, intention, and attention to detail. We want you to feel confident in your purchase, so please review the policy below.
Original Artwork and Hand Painted Glassware
All original artworks are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
Prints & Reproductions
We accept returns on prints and reproductions within 14 days of delivery, provided they are:
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In unused, original condition
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Returned in their original packaging
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Include:
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Your order number
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Clear photographs of the item and packaging
We will arrange a replacement or a full refund at no additional cost.
Commissions & Custom Pieces
All commissioned or personalised artwork is non-refundable and non-returnable, as it is created specifically for you.
We will work closely with you throughout the process to ensure you are happy before completion.
Refunds
Once your return is received and inspected, refunds will be issued to your original payment method within 5–10 business days.
How to Request a Return
To request a return, please contact:
lynseyjohnstoneart@gmail.com
Include your order number and reason for return.
Delivery Policy – Lynsey Johnstone Art
At Lynsey Johnstone Art, every order is carefully prepared and packaged to ensure it arrives safely and in perfect condition.
Processing Times
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Dispatched within 3–5 business days
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Prints & reproductions: Dispatched within 2–4 business days
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Commissions: Delivery timelines will be agreed individually during the booking process
You will receive a confirmation email once your order has been dispatched.
Shipping Within the UK
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Orders are typically delivered within 2–5 business days after dispatch
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All items are securely packaged to protect the artwork in transit
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International Shipping
We ship worldwide.
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Delivery times vary depending on location, typically 5–14 business days after dispatch
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Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the customer
Shipping Costs
Shipping costs are calculated at checkout based on your location and the size of the artwork.
Tracking
Where available, tracking details will be provided once your order has been dispatched so you can follow its journey.
Delays
While we aim to meet all delivery estimates, delays can occasionally occur due to postal services or customs. Lynsey Johnstone Art is not responsible for delays once the item has been dispatched.
Incorrect Addresses
Please ensure your delivery details are correct at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Missing Parcels
If your order has not arrived within the expected timeframe, please contact us at:
lynseyjohnstoneart@gmail.com
We will do our best to assist in locating your parcel.